Solve Problems that Make a Difference
Our friends and family interact with the health care system when they are at their most vulnerable. At Flexible Informatics, we make a difference because what we do impacts patient care.
With our flagship product, EncaptureMD, we’ve created software that clinicians enjoy using because it makes their jobs easier and more efficient. It provides support, checks for errors, creates data that can be used to research diseases, and enables decision makers in hospitals and health systems to better understand their strengths and weaknesses.
Our Culture
Our team of creative, respectful and passionate problem-solvers has built a company we’re proud of. We’ve cultivated a community where everyone wears multiple hats and works together without concern for hierarchy. And after multiple years of double-digit growth, there is more demand for our product than we can currently fill.
We Need Your Help to Make a Bigger Difference
We are looking for a Client Advocate & Technical Support Specialist to build strong customer relationships with a personal touch and to be the main point-of-contact for our clients when handling questions, problems, and requests for customizations. We believe it’s critical to keep clients updated with timely and frequent information about progress towards resolving issues, and to provide them with an excellent experience that reflects how much we care about meeting their needs.
Our newest release of EncaptureMD makes customizations even easier, so we’ll trust our support specialist to implement some of them on their own or to collaborate directly with the design & development team.
What We Hope You Bring to the Table
Passion for delivering excellent customer service
Strong communication skills (written, verbal and interpersonal)
Knowledge of hardware & software installation
Act as liaison between the client and the rest of the team to ensure client satisfaction
Prior experience supporting Windows environments & IT troubleshooting
Basic knowledge of networking
Familiar with the software used to connect with customers and gather their information
Ability to create documentation on software features and common issues and requests
Availability to join an on call rotation to provide after hours support (percentage based on available team members)
We Are People Building Systems for People
The most successful teams are built on great relationships among colleagues who are passionate about their work. Some of the personal qualities we value highly include:
The ability to work autonomously and self-direct (we don’t have a strong hierarchy)
Tenacity to overcome complex challenges
Organization to manage a lot of information
A professional telephone and in-person presentation
Conscientiousness to not only complete a task, but to consider the best possible solution among many options
The ability to ask the right questions and communicate collaboratively
Openness to constructive feedback
The curiosity to always be learning
Authenticity that inspires confidence
An interest in medicine, particularly our niche of cardiology
What Do We Offer?
Recognizing how important this role is to our growth and success, we will offer:
A competitive compensation plan including $50k-70k salary
Great benefits including health insurance, PTO, and 401(k) matching
Work-From-Home flexibility
An excellent, tight-knit team with the agility of a start-up but the security of a 20-year-old established company
We’d Love to Meet You
We're a tech company that values inclusivity and diversity and encourage those of all orientations and backgrounds to apply. If you find this role intriguing, please send an email to Nico Scopelliti at nico@encapturemd.com and he’ll be happy to answer any and all of your questions.
We’re excited to grow our business and look forward to meeting you!
EncaptureMD
“EncaptureMD is more than just another company to add to the resume. EncaptureMD is a place of opportunity where you are continuously learning and growing. A place where you can feel proud about the product we offer, feel good about the service we provide our clients, and know that you are part of a company that genuinely cares about their employees.”
“Our company provides every employee an opportunity to contribute in an impactful way. EncaptureMD tackles the intricate problems that cardiology departments face to make clinical staff’s lives better.”
Flexible Informatics, dba EncaptureMD, is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Our employment decisions are made on organization needs, requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in Virginia.